FAQ


How do I track my order?

Once we have shipped you your order, we will send you a text message including your way-bill number to inform you. You will receive the text message once you have confirmed your payment for your items.Visit http://cliqnship.com/ and enter your way-bill number. 

Why do the colours of the product differ from the product images?

Due to studio lightings and different variables affecting the true colour of the product, please refer to fabric close up images for the accurate depiction of the shade.

I have purchased something that has ready stock as well as backordered item, must I wait?

No, we will ship out the ready stock first for domestic orders. For international orders, we will ship your full order out when the backordered item arrives. Any problems with backorder issues or order issues can be sent to info@susto.co.

I made a wrong order! I made an order in impulse, can I cancel it?

All sales are final. We only attend to size exchanges for the same product and colour.

I received a wrong order, what do I do?

Do not fret, please drop us an email at info@susto.co with your order number and right product information

Do you have a physical store?

Please check 'stockists' for a store location that is closest to you.

Do you provide international delivery?

For now, we do not offer International deliveries, but do not fret! We are working on it and we hope to provide this service eventually!

I would love to collaborate? Who do I contact?

Got an idea for a fun, outside-the-box collab? We are always looking for cool, creative girls doing cool, creative things to partner with. Shoot us an email and let us know what makes you a great fit for SUSTO.